Creating A Winning Order Form That Makes The Sale
Most people don't pay enough attention to their
order forms (or worse, they have no order form).
The majority of sales are abandoned online at the
order form or the shopping cart page. Translation ñ
tons of lost revenue.
Thatís why right now Iím going to give you some
simple tips and a few examples to try and squeeze
out more profit for you just by making a few simple
changes.
Your order form needs to reassure the prospect
they're making a wise decision, restate all the
benefits and the irresistible offer, plus be
extremely simple to fill out. Your order form needs
to make such a compelling case for your product that
it could stand on its own.
You want to think about your order form as a ìmini
pitchî for your offer. In fact, that's the way I
would judge an order form. Step back and consider
for a moment if somebody just clicked on the "order
now" link, would they be compelled to order? If not,
rework your form with more compelling copy. But on top
of copy changes there are some basic elements that
I see missing in the majority of sites I review.
So letís start at the topÖ
Order form mistake #1: Calling it an Order Form.
Gee, how exciting. Think headlines ñ your order
should also have a headline. In the past Iíve
successfully usedÖ
* "Risk Free Trial Action Form"
* "<Product Name> Acceptance Form"
* "100% Risk-Free Activation Request"
Order form mistake #2: No assurance of security.
On our order forms right up top we use a ìsecure
keyî graphic so people wonít feel nervous about
giving their credit card information. Yes, some
people are still a bit nervous about handing over
their credit cards online even though millions of
transactions are run per day ñ but only if someone
gets their credit card data hacked does it make
big news.
Iíve also seen secure certificates, Hacker-safe,
BBB Online, etc. all used to help alleviate
concerns about safety and security.
Order form mistake #3: Not written in customerís
own, excited voice.
I use a very similar order form format as mail order
advertisers have used for decades usually starting
with the word "Yes" (which is a very powerful
selling word!). Then I use the prospect's own
voice to restate the offer and the guarantee. This
helps solidify the order in their heads.
Order form mistake #4: Making it too hard to
order from you.
Iím sure youíve been frustrated more than once
trying to fill out an order form and just said,
"Screw it" and left. Use a clean layout for all
fields (name, address, email, etc.). Another thing
to keep in mind is how much information you are
asking for. Typically the less information you ask
for, the easier it is for customers to purchase.
But donít get me wrong ñ ask for a home phone
number if you are going to use it. Itís better
to have data and not use it than to wish you had
it later on.
Also, pay attention to giving explicit directions
to the customer. Will they get a password
immediately? Will they need to hit ìcontinueî? Will
they have to give their credit card information to
Paypal? Whatever the case is, donít leave them
guessing. The biggest secret to a user-friendly
order form is to have a few friends and colleagues
try your order process and tell you what they
think.
On top of the four main mistakes ñ let me also give
you a few optional elements you can considerÖ
1. Testimonials. Sometimes I like to include an
extra testimonial or two on the order page. This is
another small help to push fence-sitters over to
whipping out their credit cards.
2. Checkboxes. I havenít tested this ñ but one
prominent online marketer found an increase when he
made customer manually check the box next to "YES."
You can also let them check off boxes next to each
bonus to build up the "yes" momentum.
3. Photos of the product.
4. Upsells. This is huge and usually overlooked by
most people. This little ìmagic trickî can
instantly increase your profits 20-66% even without
getting any additional business or website visitors.
It works great because your prospect is all hot and
heavy and ready to buy. Theyíve got their credit
card in their hand and theyíve already made the
commitment.Make the upsell something that goes
hand-in-hand with what youíre selling and youíll
see a nice increase in sales. Even the ìbig boysî
do this. Try buying a book on Amazon and youíll
see a couple recommendations that automatically are
featured. I guarantee youíll be surprised by the
results of a good upsell.
Hereís a little order form ìcheat sheetî for you:
* Assurance of security and safety
* Affirmative excited, first-person voice
* Restate guarantee
* Restate bonuses
* Necessary elements like (name, address, etc)
* Specific instructions
* Possible checkboxes
* Possible photo of product
* Possible additional testimonial
* Possible additional upsells
Now the last thing is when should you write your
order form? Some people tell you don't save the order
form for after you've created your sales letter
because by that time you'll have run out of energy
and excitement. And for a good order form you really
need to muster up all the excitement and energy you
can! Or the flip side is creating your sales letter
and then take the best elements and include in your
order form. Personally, I create my order forms after
the sales letter ñ but see what works best for you.
Bottom line ñ your order form needs to make it as
easy as possible for people to give you their money
and now you know what to include.
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Yanik Silver is recognized as the leading expert on
creating automatic, moneymaking websites...and he still
doesn't know how to put up a website.
He is the author, co-author or creator of several best-
selling resources including - http://www.InstantSalesLetters.com
==========================================================
About the Author: Yanik Silver
Member Since: 08/06/2007
Industry: No Industry Selected
Primary Web Site: No Website Entered


Great Ad Copy Secrets
Thanks Yanik. You're exactly right. I'm going to re-look at my sign up forms now. It's a shame to create great ad copy throughout a website and then drop the ball and lose the sale on the order form. Thanks again Yanik.
I enjoyed the article and Iam excitrd to have found this site. Thank you Mike for all the help you give anyone who is trying to make a living on line. I don't do network marketing as such,My product is mostly direct sales with a residule tacked on.
Awesome stuff
Yanik, this is valuable information. You could have easily read this article into a mic and sold an mp3 or CD with this. Thanks for giving up the secrets for free.