Change The Way You Market Your Facebook Pages: Part 2

As I discussed on a previous post Facebook Page owners can access a staggering amount of information about their fans’ activities. Below is an overview of two more game-changing metrics you should be tracking, along with concrete tips for improving your Facebook Page’s performance in each area.

Facebook Pages: Track “Engaged Users”

On your Insights dashboard, you’ll see a chart in the Page Post Information area with a column called “Engaged Users.” The number represents the number of unique people to have clicked anywhere on that post. (Note: Insights only tracks this for 28 days.)

Hint: If you click on the number itself, you’ll also see a pie chart with types of clicks, including “other,” which counts the clicks not included in any other metric (clicking on someone’s name, for example). This shows you how many people are really paying attention, even if they don’t comment or click Like.

Engaged Users is another engagement-related metric, but since it tracks actual clicks, you can see how your audience interacts with your posts — and use this information to craft more engaging calls-to-action.

Tip: Target posts to your ideal audience. If you’re not getting steady, increasing clicks on your posts over time, the most likely culprit is that you’re not giving your audience members the information they need.

To create more targeted posts, ask yourself:

• Who is my ideal audience? Age? Male/Female? Location?
• What type of information do they want from me?
• What are the main challenges I can solve for them?

Instead of guessing the answers, collect feedback online or use Facebook polls to find out more about what your audience is actually looking for.

Facebook Pages: Track “External Referrers”

Click on Reach (under Insights in your sidebar) and scroll down to find “External Referrers.” You’ll see a list that shows how many times people arrived on your Facebook Page from an external site during a selected date range.

All business owners should know where and how people are finding them online. While it’s important to direct traffic from social media to your main “hub,” whether it’s a blog or a static business site, bringing traffic onto your Facebook Page is also important.

Why? Because Facebook allows you to have conversations and build relationships that you just can’t have on a regular website. Those conversations can yield powerful market insights and, eventually, lead to actual sales.

Tip: Actively drive traffic to Facebook. Start by determining where your current referrals are coming from, and then ask yourself whether you’re doing all of the following.

• Am I optimizing my Facebook Page so that when Google indexes Facebook, users find my Page too? Make sure to include keyword-rich information on your “Info Tab” to help users find you easily.
• Am I doing enough outside of my website and Page to bring traffic in?
  One way to do this is by guest posting to blogs in your niche, especially highly trafficked blogs. In general, getting yourself out there is good, whether by webinars, teleconferences, interviews or free online trainings. Each is a great forum for driving more traffic to your Facebook Page — and you can get feedback on participant experiences
  when they stop by.
• Does my website account for some of my referrals?
  If not, make some changes to your business site. Add a Like box social plugin, include share buttons, and of course, display your social icons in a visible place on every page.

Have you started actively monitoring Facebook Insights yet? Which metrics have yielded the most valuable business insights?