Sneaky Copywriting Tactic Lets You Spin Your Product's Worst Flaws Into Compelling Reasons to Buy
Last weekend a friend of mine was having a problem selling a high quality juicer that was on sale in the housewares store she works at.
Since my friend uses the juicer herself, she had no problem explaining its advantages, performances and benefits.
But one customer demanded to hear the juicer before buying it. And the second she turned it on the customer was immediately put off by its obnoxious, super loud noise.
He didn't care about how it squeezes every last drop of juice out. That the motor has a lifetime warranty. Or that it's light weight, easy to clean and small enough to fit in the corner of almost any kitchen unnoticed.
As soon as he heard its ear-splitting sound he moved on.
"Any ideas on what I can do about that?" She asked. "It's a great juicer, but it really is loud."
I suggested two things.
1.) Admit the noise up front.
I mean, how long can she keep it a secret?
If nothing else, her customers will discover the juicer's loud noise when they get home and end up returning it.
2.) Try to "spin" that noise into a reason to buy.
"Why is the juicer so loud?" I asked.
"Because the motor has to spin at super fast speeds to extract the maximum amount of juice and separate it from the pulp. So it makes a loud noise." She replied.
"There you go," I said. "Just say that for now on."
The next day, she said she sold three out of the four people who confronted her with that same objection.
And guess what?
This concept of spinning flaws into benefits is just as relevant to copywriting as it is in face-to-face selling.
In fact, there's a great story about this on page 154 of Eugene Schwartz's classic copywriting book "Breakthrough Advertising."
Back in the 1930's Lifebuoy sold a soap that was perfect in every way...except for its nasty medicine-like smell.
Their solution?
Their ads said body odor could not be eliminated with "ordinary" soap, and what made Lifebuoy's soap so effective at eradicating "B.O." was the strong medicinal-smelling ingredient built into every cake.
In other words, they spun that horrible smell into a compelling reason to buy.
And nabbed millions of sales as a result.
You can do the same thing.
If there really is an annoying flaw in your product -- or even a small drawback -- don't hide it.
Instead, spend some serious time thinking about how you can spin it into a real and believable reason to buy.
Not only will you add a thick layer of credibility to your sales pitch (since you're being honest), but if you do it right, you'll make your product even more irresistible.
Ben Settle is a direct response copywriter and author of "The Copywriting Grab Bag". Although Ben rarely accepts clients, he freely shares his latest copywriting secrets and tactics on his website at http://bensettle.com


Great Post, Ben!
I believe it is imperative to release the drawback up front!
However, I feel that it should be used in moderation.
Every program and every product has some type of drawback. If you should start getting negative responses to certain things about your service, consider doing this.
Remember that if you dump a bunch of negative aspects about your products upfront, you can lose a sale right there.
As I tell all my people in my organization, use in moderation!
Great post, Ben!
charlie
*sniff sniff*
I am never going to look at bad smelling soap in the same light again!
Great content as usual Ben!
Honesty
I know as a consumer I appreciate the honesty upfront. And as a marketer I've noticed that telling your customer the drawback makes you seem 'human' and honest thus building a rapport and if you're lucky they will trust you with anything you offer them. I completely agree with your post.