MLM Training - How To Handle A Disaster Call
It might surprise you to know that more often than not, disaster calls are likely to come from your warm market. It may be a family member, a friend or someone that you had introduced to multi level marketing some time back. Let me say at the start that I am not referring to those cold market callers and I am sure you know who I mean. You may even have had to deal with some of them.
It just that any time you deal with the public, you find these bizarre individuals out there that just make it a game to taunt and agitate people. I think they feel bigger or they feel grander or something by being rude. So, I’m not talking about these people. Don't give these individuals the satisfaction of being rude back to them.
Don't let them bother you. Moreover, I wouldn't recommend trying to qualify them further for the simple reason that it is highly unlikely that you would want them in your business anyway. If they could talk that way to you, a stranger, you wouldn’t want that person in your MLM business.
You know that that person is not going to fit the criteria of a successful network marketer. A great network marketer is always interested in their prospects. They have an interest in people and they’re interested in helping people get what they want out of life and their MLM business. So, let's not get all upset by these people who would never make it in network marketing anyway.
In this MLM training article, I’m going to focus on those genuine heartfelt disaster calls where the person is running an MLM business and things haven't worked out the way they had anticipated. I will share with you a very effective way on how to handle a disaster call and, by doing so, help to re-motivate the person to grow his or her network marketing business.
When I say disaster call, I’m talking about two specific situations. I’m talking about the person that you had brought into your network marketing downline and then maybe a little later you’re sitting talking with a few people and someone asks you something like, “How is your business doing,” and you say, “Oh, it’s doing really well.” And you can tell immediately that that person is really unhappy for whatever reason.
The other situation is when you haven't qualified a prospect properly and you call them. When you qualify prospects really well, you don’t get disaster calls simply because you would have enough information that tells you not to invite them to action. But there may be when you step on the proverbial landmine when you don't know that that person has had this horrible experience with their MLM business where they had spent a bunch of money and then the company did this and the upline did that and they promised all these things but didn't deliver.
The golden rule in how to handle a disaster call is to listen, be attentive and empathize. It will be relatively straightforward for you when you:
- Validate every single thing that they say. Do not interrupt them or disagree with them under any circumstances. It doesn’t matter how ridiculous the statements are, just validate it all.
- Next, the more that they intensify it, then the more you intensify it. Just keep on going, stay attentive and continue to empathize.
I had somebody telling me all about this person who had sponsored them and then left the city. And they just went on and on and on and the person was getting more and more upset the more the person talked about it and I just kept on saying, “Oh wow, my, and you did what? Oh!”
You have to get to the point where they have just told you everything. They have wanted to get all that out for a long time and you were there for them. Once you get past that point, then you take responsibility for upsetting them. And what I normally do is I say something like, “Hey, you know what, I really apologize for upsetting you. I was just very innocently excited and I just talked to you about it and so I am sorry for upsetting you. It’s probably best we just drop the discussion.” And that’s where you leave that part. That’s what I recommend that you say. You don’t do anything else on the end of that statement; you just say it like that.
Oftentimes, what you’re going to find is that they’re also going to apologize and that’s fine. They probably should but don’t expect it because they may feel bad -- so step two is take responsibility for upsetting them.
- Step three is find simple things that you can talk about or agree on. Do not go into complex subjects. Don’t go into MLM, network marketing, or any particular aspect of it.
Just stay away from issues like that. And change the subject, go into “hey, how’s your golf game, hey; I know I haven’t talked to you in a long, long time, how’s your family doing?” Do whatever it is that you need to do to get the conversation or call going and in a very general positive direction. If you get off the call or end the conversation in an upbeat way, then you have definitely succeeded.
Follow these simple but important steps in how to handle a disaster call, and remember, because this person has had a difficult time or a bad experience doesn't mean that they can't turn things around and make their MLM business a success.
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