Good management goes beyond just making the monthly numbers. Organizations are run by people, so it's your people skills that help determine whether you are a good manager and good leader.
With all the talk about honing our communication skills, we rarely hear about improving our listening skills. Yet those are just as important. Listening is not just hearing.
Fast and convenient, e-mail has become the predominant form of communication. The volume of mail generated is staggering: literally in the billions of messages each day.